Client Adivsory Board (C.A.B.)
Mission Statment:
The client advisory board (CAB) exists to provide a forum for all clients to voice their concerns, provide feedback and make suggestions regarding service delivery at the Northern Colorado AIDS Project (NCAP).
Membership:
All interested clients are encouraged to attend the monthly meetings in person, or by teleconference. Clients who are not able to attend may also participate by filling out a CAB Comments form. Clients wishing to participate telephonically will need to advise the Lead Case Manager at least one day prior to the meeting, so a conference call can be set up. A chair and secretary will be appointed for two year terms. An NCAP staff member will be present at the beginning of each meeting to address any concerns brought to the staff's attention at the previous meeting. Staff may then be asked to leave at the discretion of the CAB. The chair of the board will present all client concerns to the Lead Case Manager or other appropriate staff member. Concerns will then be addressed by the appropriate staff member; outcomes will be reported at the next CAB meeting.
Rules:
The board is a POSITIVE forum that is designed to improve client service operations by identifying client concerns. It is not a forum for condemning NCAP staff or other clients. Negative comments about past matters or issues that cannot be resolved within the board are not the intention of the CAB and will not be permitted. In order to enhance the chances of improving services, the overall approach must be positive and solution oriented.
- All clients are encouraged to attend. Those who cannot attend are encouraged to submit written concerns to anyone attending (fellow clients or the board chair). CAB Comments forms can also be emailed to the chair.
- The board will follow all NCAP confidentiality policies at all times.
- The board is a forum for discussing agency concerns. It is NOT a forum for airing negativity in any manner. Any negativity can result in being asked to leave the board meeting. This forum is to remain POSITIVE in all ways.
- When bringing up a concern, be prepared to propose a solution, if possible.
- Be RESPECTFUL of any individual's right to voice a concern, as well as of any staff member's effort to respond.
- All concerns that cannot be adequately addressed during a board meeting will be researched by the appropriate staff, who will report to the board at the next meeting.
- All concerns that are not addressed to any client's satisfaction can be forwarded to the Executive Director. The client grievance procedure will then be used to bring resolution to any remaining issues.
